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Common questions
Frequently asked questions
From September 21st here directly in our online shop or at one of the following East Belgian shops:
- Why Now - By Rebecca Wey | Malmedyer Strasse 2, 4750 Bütgenbach
- HS Mode | Malmedyer Straße 22/C, 4780 St. Vith
- Shoemaker Pesch | Hauptstraße 17, 4760 Büllingen
- Dwarf room | Klosterstrasse 5, 4700 Eupen
Of course, between 10 a.m. and 8 p.m. I'll be happy to take your order by phone at 0032 (0)80/ 685 658.(tel:003280685658)
You can also order directly and conveniently here!
- Online store(javascript:void(0))
- Email | info@marrainekids.com(mailto:info@marrainekids.com?subject=I would like to order)
- WhatsApp | 0032 (0)80 685 658
- in our listed partner shops(javascript:void(0))
The following payment methods are available in the Marraine Kids online shop:
• By credit card | Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro
• By Bancontact
• Via PayPal
Payment by credit card:
In the Marraine Kids online shop we accept Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro credit cards.
The transmission of your credit card data is protected by a secure SSL connection (Secure Socket Layer).
Pay by bank transfer:
If you choose advance payment as a payment method, you transfer the total amount to the specified account after completing the order. The ordered items will be shipped as soon as we have received your payment.
If you return the ordered item, we will transfer the amount to the bank account from which you transferred after receipt of the goods.
Important information for the transfer:
- Please pay individually for each order.
- Please always state your order number as reference.
Payment via PayPal:
PayPal is an online payment service that allows you to pay securely, easily and quickly. At the end of the ordering process you will be forwarded directly to the PayPal website for payment. After a successful PayPal payment process, you will be redirected to the Marraine Kids online shop. If you are not yet a PayPal customer, you can open a PayPal account during the ordering process and then confirm the payment. Visit the PayPal(https://www.paypal.com/be/home)
We are currently producing our collections in Portugal, Italy and Romania. A 100% European production (javascript:void(0))is particularly important to us, as we pollute the environment less thanks to the short transport routes , we can optimally promote the European market and establish a close relationship with our suppliers.
Please also check the inbox of your spam folder.
Another possibility would be that a different e-mail address was accidentally entered when ordering. If you're still having trouble, contact us by email at info@marrainekids.com(mailto:info@marrainekids.com?subject=No order/shipment confirmation received)
A care label with the appropriate care symbols is sewn into every Marraine Kids garment. If you're not sure of the meaning, you can here c(javascript:void(0))heck what the symbol stands for.
For the sake of the environment, we have adapted our care labels to the Clevercare system. Clevercare (https://www.clevercare.info/de)illustrates how clothes can be washed, dried and ironed more sustainably. It's worth taking a look to protect your clothing and the environment.
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