Frequently asked questions    

Where can I buy Marraine Kids clothing ?


As of September 21st 2020, directly in our online shop, or in one of the below listed East Belgian shops: - Why Now - By Rebecca Wey | Malmedyer Straße 2, 4750 Bütgenbach - HS Mode | Malmedyer Straße 22/C, 4780 St. Vith - Schuhmacher Pesch | Hauptstraße 17, 4760 Büllingen - Zwergenstube | Klosterstrasse 5, 4700 Eupen




How do I register for the Marraine Kids Online Shop ?


First you have to create a personal account through "My Account". Simply register by filling out the form under "Register". Choose a password, your email address is also your username.




Is it possible to order via phone or Email ?


Of course, between 10 a.m. and 8 p.m. I am happy to take your order by phone on 0032 (0) 80/685 658. You can also order here directly and conveniently! - Online shop - Email | info@marrainekids.com - WhatsApp | 0032 (0) 80 685 658 - in our listed partner shops




How can I pay ?


The following payment methods are available in the Marraine Kids online shop : By credit card | Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro Bank transfer (prepayment) Via PayPal
Payment by credit card We accept Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro credit cards. The transmission of your credit card data is protected by a secure SSL connection (Secure Socket Layer). Payment via bank transfer (prepayment) If you choose advance payment as your payment method, you transfer the total amount to the specified account after completing the order. The ordered items will be shipped as soon as we have receive your payment. If you should return the ordered item, we will transfer the amount to the bank account from which you transferred, after receiving the goods. Important information for the transfer: - Please transfer individually for each order. - Please always state your order number as purpose. Paypal payment PayPal is an online payment service that allows you to pay safely, easily and quickly. At the end of the ordering process you will be redirected to the PayPal website for payment. After a successful PayPal payment process, you will be directed to the Marraine Kids online shop again. If you are not yet a PayPal customer, you can open a PayPal account during the ordering process and then confirm the payment. You can find more information on the PayPal website.




Where are Marraine Kids clothes produced ?


We are currently producing our collections in Portugal, Italy and Romania. A 100% European production is particularly important to us: Thanks to the short transport routes we have less impact on the environment, we can promote the European market in the best possible way and we can establish proximity to our suppliers.




Why do I not receive an order / delivery confirmation ?


Please also check your spam folder. Another possibility would be that a different e-mail address has accidentally been entered while ordering. If you still have a problem, contact us via email to info@marrainekids.com




How do I care for my favorite Marraine Kids pieces ?


A care label with the relevant care symbols is sewn into every Marraine Kids garment. If you are not sure of the meaning, you can verify here what the symbol stands for. For the sake of the environment, we have adapted our care labels to the Clevercare system. Clevercare shows how clothes can be washed, dried and ironed more sustainably. It is worth taking a look to protect clothing and the environment.




Until when can I return my orders ?


If you do not like the ordered items or if they do not fit, you can send them back to us within 14 days (after receipt of the goods) as part of our return policy. More information can be found here.